Mouaz Alaa Mahmoud

IT Specialist & System Administrator

#SystemAdmin #Networking #VMware #FortiGate #WindowsServer #Veeam

Bio

Mouaz Alaa Mahmoud
  • Mouaz Alaa Mahmoud
  • 06/12/1993
  • Sohag, Egypt
  • Arabic (Native), English (Fluent)

Summary & Objective

Results-driven IT Specialist with over 6 years of experience in system administration, network management, and technical support. Proven expertise in planning, implementing, and optimizing IT systems and infrastructures. Strong communicator dedicated to enhancing data security and improving business efficiency.

Core Scopes

  • Systems Administration
  • Network Management
  • FortiGate Firewalls & VPN
  • VMware vCenter & ESXi
  • Active Directory & GPOs
  • Veeam Backup & Replication
  • Kaspersky Endpoint Security
  • VoIP Yeastar PBX
  • Multi-Site CCTV Surveillance
  • Phenix ERP & POS Operations

Professional Summary

Over 6 years of hands-on experience as a System Administrator and IT Specialist across financial brokerage platforms, retail pharmacy networks, and hospitality industries. Experienced in architecting, maintaining, and hardening multi-site IT networks, virtualized server infrastructure, and secure communications.

Extensive technical proficiency in VMware vCenter/ESXi high availability (HA, DRS, vMotion), FortiGate firewalls (UTM profiles, IPSec/SSL VPNs), Windows Active Directory administration (GPOs, DNS, DHCP), Kaspersky Security Center, Bitdefender, Veeam Backup & Disaster Recovery, Yeastar PBX, and multi-site POS systems.

What I Do

Providing end-to-end IT infrastructure management, cybersecurity policy enforcement, multi-site hardware and network upgrades, and high-availability systems planning to ensure continuous operational uptime and peak business performance.

  • VMware vCenter/ESXi Clusters
  • FortiGate Firewalls & VPNs
  • Active Directory & DNS/DHCP
  • Veeam Backup & Recovery
  • Kaspersky & Endpoint Security
  • VoIP Yeastar PBX Routing
  • Multi-Site CCTV 
  • ERP & POS Support

Resume

Education & Certifications

  • 2017

    Bachelor's Degree in Software Engineering

    Ahram Canadian University, Egypt - 2017

    Software Engineering & Computer Systems

    Comprehensive engineering education covering enterprise software systems, network design, server architectures, database management, and computer security.

  • Certifications

    Courses & Professional Certifications

    Industry Credentials & Specialized Training

Professional Experience

  • March 2025 - June 2026

    System Administrator

    Al-Mowazi Capital (brokerage and online trading solutions)
    • VMware vCenter Administration: Managed vCenter/ESXi infrastructure, ensuring high availability via HA, DRS, and vMotion clusters. Handled host updates, vDS networking, storage policies, and RBAC security permissions.
    • FortiGate Firewall Administration: Configured firewalls, NAT rules, network segmentation, and UTM profiles (IPS, Web Filter, App Control). Deployed IPSec/SSL VPNs and HA failover; monitored logs using FortiAnalyzer/FortiManager.
    • Windows Server & Active Directory Administration: Administered Active Directory (GPOs, Users/OUs) and core network services (DNS, DHCP). Handled Windows Server maintenance, OS patching, system hardening, and AD backup/recovery.
    • Kaspersky Security Center (KSC): Centrally deployed Kaspersky Endpoint Security, enforcing security policies and threat remediation. Managed Device Control (USB) and Application Control to minimize security risks.
    • Veeam Backup & Replication: Executed backup and replication jobs for VMware and physical hosts with automated retention rules. Validated recovery readiness using SureBackup, Instant VM Recovery, and File Restore.
    • Umbraco CMS Administration: Maintained Umbraco CMS on IIS/SQL Server, managing roles, system updates, and DB backups.
    • PBX Administration (Yeastar): Configured Yeastar VoIP PBX, call routing, IVR, extensions, firmware updates, and end-user support.
  • March 2022 - 2024

    IT Specialist & System Administrator

    Al-Dawaeya Pharmacies Group
    • Infrastructure & CCTV: Managed network/server infrastructure across 24 pharmacies and 5 stores, administering 140+ CCTV cameras to ensure high security and uptime.
    • ERP & POS Operations: Administered ERP for 35+ HQ staff maintaining 99% uptime; supported 50+ POS systems and trained cashiers, cutting issue resolution time by 25%.
    • VoIP & Communication: Managed Yeastar PBX for a 50+ agent call center, optimizing call routing, performance reporting, and uptime.
    • Systems Maintenance: Performed hardware/software upgrades and provided multi-site technical support to ensure seamless daily operations.
  • Jan 2019 - Feb 2022

    IT Specialist & System Administrator

    Best Western Mahboula & Salmiya, LOFT, The Venue, The OAKS, Aquamarine
    • Multi-Site Infrastructure: Administered network operations, servers, and 145+ CCTV cameras across hotel branches, ensuring high availability and physical security.
    • Virtualization & Systems: Upgraded and maintained VMware virtual machines and server hardware to enhance system reliability and overall performance.
    • Security & Productivity: Managed Microsoft 365, deployed Bitdefender security policies across all endpoints, and provided technical support for HQ employees.